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© 2018 by The Big Smoke Inc.

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CANCELATION
REFUND

 

Guarantee:

We guarantee your shipment will arrive at your destination. If your shipment does not arrive, please Contact Us and we will re-ship your order at no cost!

We also guarantee the authenticity of all of our Cuban product. We purchase all of our Cuban cigars from Havana House, Canada’s only certified merchant. We store all our cigars in walk-in humidors, which are monitored daily to assure temperature is at between 68-70 degrees and humidity is at 68-72%. This allows the perfect environment for proper aging and storage of all our cigars. We package your order with the utmost care to guarantee your cigars arrive in perfect condition.

 

 

Cancelation:

  • Orders placed through our website or over the phone may be canceled/changed by you within 24 hours of placing the order.

  • Cancellations of orders must be made with business hours 9:00 to 5:00 Eastern Time by Contacting Us.

  • Cancellations/changes reported after 24 hours, cannot be honored.

 

 

Refund:

If you are not satisfied with your purchase due to defect or damage, please Contact Us within 5 business days (Mon-Fri) of the receipt of your order to report the situation and receive instructions for the return of the product (if applicable).

If it is determined (at our sole discretion) that the issue is due to circumstances under our control, we will provide you with instructions for the return of the product. Once we have received and inspected the product, and confirmed the problem, we will issue a refund for the unused product returned to us plus the cost return shipping.

 

  • Refunds will be based on undamaged product returned in original packaging.

  • Refunds will not be issued for any product that has been used or damaged due to the purchaser's actions after the product was delivered.

  • Original shipping costs are non-refundable.​​​